Shipping policy
Online Order Shipping Rates
We use carrier calculated rates provided by UPS and USPS to determine the cost of shipping. These shipping rates are exact calculated rates based on delivery location and total package weight. The rate you see is the exact rate we charge.
Carriers
We use either UPS or USPS based on shipping destination and chosen shipping method. For delivery time estimates, please see the Carrier Maps section below. Please note that these transit times are estimates! We cannot guarantee transit times for any orders being shipped through USPS. If you have a particular carrier that delivers in your area better than another please put it in the notes.
Domestic Shipments
We ship to all 50 US states, Puerto Rico, APO/FPO/DPO addresses (via USPS priority mail).
Route is a third-party application that we have partnered with that allows customers to buy shipping insurance for their EuropeanDeli.com orders. Route ensures protection of customers shipment in case of lost, stolen, damaged packages or products.
We do not make any money on the Route Application. Route Package Protection is backed by Lloyds of London. In today’s environment where more packages are being stolen or mishandled by the carriers, this service allows for a full reimbursement or replacement without EuropeanDeli.com having to incur the loss. UPS only insures a package for up to $100.
Route is applied to all customers carts prior to continuing to check out. Customers do have the option to opt out of route package protection by clicking the slider button.
Customers don’t need to download the Route Package Protection app to view their shipment or tracking information. Once you order has been shipped you will receive a tracking number from Shipping@Europeandeli.com.
Route Package protection can’t be added to orders that have already been placed and can’t be removed or refunded once the order has shipped.
Q: What happens if I have Route Package Protection and my package arrives damaged?
A: If you order/package arrives damaged please contact us immediately. You do not need to file a claim with Route. We will do this for you. To start the claim process please send an email to Service@europeandeli.com with the following information:
- Order Number
- Tracking Number
- Images of the following:
- Outside / inside of the box
- Damaged / dented items
- Shipping label
Q: What happens if I do not have Route Package Protection and my package arrives damaged?
A: If your order/package arrives damaged and you do not have Route Package Protection, we will need to file a claim with the shipping provider (UPS or USPS). UPS requires the same information listed above to process a damage claim. UPS will only cover up to $100 of the cost of the order. These claims can take 1-3 weeks to process.
International Shipments
We can ship internationally - International shipping rates apply. Please note that tracking of your shipment may not be accurate, depending upon how often the package is scanned outside the US.
Warm Weather Shipping & Heat-Sensitive Products
Chocolate and other heat-sensitive products may soften or develop surface bloom, discoloration, or other cosmetic changes during temperature fluctuations in transit. We carefully pack these orders, but cannot guarantee arrival completely unaffected by heat, even with expedited shipping, insulation, or ice packs.
Shipping windows and weather holds
To help protect product quality, we may temporarily hold heat-sensitive orders when temperatures at our warehouse, along the shipping route, or at the destination are unsuitable. We may also avoid dispatch before weekends or holidays to reduce extended transit time. Orders will ship when a more suitable shipping window is available. If a weather hold delays your order, we will contact you with an update and available options. Carrier transit estimates begin when the package is handed to the carrier, not when the order is placed.
Optional insulated packaging
We are preparing an optional insulated packaging add-on for warm-weather shipping. Once available, the option and its price will be shown before you complete your purchase. Insulated packaging is recommended for chocolate and other heat-sensitive, shelf-stable products during warm weather. It helps reduce heat exposure but does not guarantee against melting or cosmetic changes. Refrigerated and frozen foods may require separate mandatory cold packaging and shipping arrangements; this optional add-on does not replace those requirements.
Receiving your order
We recommend choosing the fastest practical shipping service during warm weather, monitoring tracking, and retrieving packages promptly upon delivery. Follow each product’s storage instructions.
Heat-related concerns
Surface bloom, minor surface marks, or minor softening that leaves a product intact and usable are cosmetic changes and do not, by themselves, qualify for a refund or replacement. If a product arrives substantially melted, deformed, leaking, or otherwise unusable, contact service@europeandeli.com within 24 hours of delivery with your order number and photographs of the product, packaging, and shipping label so we can review the issue. Do not consume a product if you suspect spoilage. This policy does not limit any rights provided by applicable law.