Shipping policy
Online Order Shipping Rates
We use carrier calculated rates provided by UPS and USPS to determine the cost of shipping. These shipping rates are exact calculated rates based on delivery location and total package weight. The rate you see is the exact rate we charge.
Carriers
We use either UPS or USPS based on shipping destination and chosen shipping method. For delivery time estimates, please see the Carrier Maps section below. Please note that these transit times are estimates! We cannot guarantee transit times for any orders being shipped through USPS. If you have a particular carrier that delivers in your area better than another please put it in the notes.
Domestic Shipments
We ship to all 50 US states, Puerto Rico, APO/FPO/DPO addresses (via USPS priority mail).
Route is a third-party application that we have partnered with that allows customers to buy shipping insurance for their EuropeanDeli.com orders. Route ensures protection of customers shipment in case of lost, stolen, damaged packages or products.
We do not make any money on the Route Application. Route Package Protection is backed by Lloyds of London. In today’s environment where more packages are being stolen or mishandled by the carriers, this service allows for a full reimbursement or replacement without EuropeanDeli.com having to incur the loss. UPS only insures a package for up to $100.
Route is applied to all customers carts prior to continuing to check out. Customers do have the option to opt out of route package protection by clicking the slider button.
Customers don’t need to download the Route Package Protection app to view their shipment or tracking information. Once you order has been shipped you will receive a tracking number from Shipping@Europeandeli.com.
Route Package protection can’t be added to orders that have already been placed and can’t be removed or refunded once the order has shipped.
Q: What happens if I have Route Package Protection and my package arrives damaged?
A: If you order/package arrives damaged please contact us immediately. You do not need to file a claim with Route. We will do this for you. To start the claim process please send an email to Service@europeandeli.com with the following information:
- Order Number
- Tracking Number
- Images of the following:
- Outside / inside of the box
- Damaged / dented items
- Shipping label
Q: What happens if I do not have Route Package Protection and my package arrives damaged?
A: If your order/package arrives damaged and you do not have Route Package Protection, we will need to file a claim with the shipping provider (UPS or USPS). UPS requires the same information listed above to process a damage claim. UPS will only cover up to $100 of the cost of the order. These claims can take 1-3 weeks to process.
International Shipments
We can ship internationally - International shipping rates apply. Please note that tracking of your shipment may not be accurate, depending upon how often the package is scanned outside the US.
Shipping of Chocolate or other Perishable Products
Due to hot summer temperatures, European Deli stops shipping Chocolate products on May 30th. We resume shipments of Chocolate products on September 15th.
Based on the destination's weather outlook, we ship Chocolate and other Perishable products with Ice Packs. However, if you are in a warm weather zone we ask you to kindly upgrade your shipping in order for it to reach you in the same manner as it left here. We cannot be responsible for orders where shipping was not upgraded.