Shipping FAQ

Order Processing

We process your order within 1-2 business days, unless your order contains perishable / heat-sensitive items (i.e. chocolate or frozen/refrigerated foods) and there is a risk your order will not move over a weekend or holiday. Please note: during warm weather, orders containing these items will only be shipped out Monday-Wednesday, unless shipping has been expedited.

To prevent any damage, we wrap all products with a special recyclable brown paper and then surround the items with recyclable kraft paper to prevent shifting, and include ice packs for heat-sensitive items.

Shipping of Chocolate or other Perishable Products

Due to hot summer temperatures, European Deli stops shipping Chocolate products on May 15th. We resume shipments of Chocolate products on or about September 15th.

European Deli highly recommends when ordering from warm weather locations (72*F and over) upgrade their shipping to expedited, or opt to have the order delivered to a UPS Access Pick Up Location.
Delivering to a UPS Access point greatly reduces the amount of time the package sits in the back of a UPS truck. The back of these UPS trucks can see temperatures exceeding 105F. UPS Access Points are climate controlled and greatly reduce the possibility of transit related damages to heat. Please choose an access point at check-out.
 
Route Package Protection Overview

Route is a third-party application that we have partnered with that allows customers to buy shipping insurance for their EuropeanDeli.com orders. Route ensures protection of customers shipment in case of lost, stolen, damaged packages or products.

We do not make any money on the Route Application. Route Package Protection is backed by Lloyds of London. In today’s environment where more packages are being stolen or mishandled by the carriers, this service allows for a full reimbursement or replacement without EuropeanDeli.com having to incur the loss. UPS only insures a package for up to $100.

Route is applied to all customers carts prior to continuing to check out. Customers do have the option to opt out of route package protection by clicking the slider button.




Customers don’t need to download the Route Package Protection app to view their shipment or tracking information. Once you order has been shipped you will receive a tracking number from Shipping@Europeandeli.com.

Route Package protection can’t be added to orders that have already been placed and can’t be removed or refunded once the order has shipped.

Q: What happens if I have Route Package Protection and my package arrives damaged?

A: If you order/package arrives damaged please contact us immediately. You do not need to file a claim with Route. We will do this for you. To start the claim process please send an email to Service@europeandeli.com with the following information:
  • Order Number
  • Tracking Number
  • Images of the following:
    • Outside / inside of the box 
    • Damaged / dented items
    • Shipping label
Once the claim has been submitted and approved, Route Package Protection will place a new order for the damaged merchandise and European Deli will reprocess the order. These claims take between 1-7 days to process.

Q: What happens if I do not have Route Package Protection and my package arrives damaged?

A: If your order/package arrives damaged and you do not have Route Package Protection, we will need to file a claim with the shipping provider (UPS or USPS). UPS requires the same information listed above to process a damage claim. UPS will only cover up to $100 of the cost of the order. These claims can take 1-3 weeks to process.

 

Online Order Shipping Rates

We are using carrier calculated rates provided by UPS and USPS to determine the cost of shipping. These shipping rates are exact calculated rates based on delivery location and total package weight. The rate you see is the exact rate we charge. 

Carriers
We use either UPS or USPS based on shipping destination and chosen shipping method. For delivery time estimates, please see the Carrier Maps section below. Please note that these transit times are estimates! We cannot guarantee transit times for any orders being shipped through USPS. If you have a particular carrier that delivers in your area better than another please put it in the notes.

Domestic Shipments
We ship to all 50 US states, Puerto Rico, APO/FPO/DPO addresses (via USPS priority mail).

International Shipments
We can ship internationally - International shipping rates apply. Please note that tracking of your shipment may not be accurate, depending upon how often the package is scanned outside the US.

Questions

Please contact our Customer Service Team at 973-425-0100 or service@europeandeli.com. If we are not available to take your call, please leave a message and we will get back to you as soon as possible.

Carrier Maps for Delivery Estimates

UPS map - estimated Ground delivery time
from our location in Cedar Knolls, NJ 07927:

USPS map - estimated Priority delivery time 

from our location in Cedar Knolls, NJ 07927:

**These are estimated transit times. Once the order leaves our facility, the time in transit is out of our control. Please consider upgrading your shipping service if your order is time sensitive.